I have applied for a credit card. When will I get it?
After your credit card application request is processed and the physical card is received at our custody; we inform you immediately via SMS alert for collection of your credit card.
What should I do if my card is lost or damaged?
If your card is lost or stolen please contact at our hotline service numbers i.e. +977-1-4226681, +977-1-4228538 & Viber helpline service number +977-9802002095 immediately that is open from 7:30 AM to 10:30 PM throughout the year. They will block your lost/stolen card instantly.
Can I use my credit card for expenses on the Internet?
Yes, your credit card can be used for expenses on the Internet.
What do I do if my credit card is declined?
Please contact at our hotline service numbers i.e. +977-1-4226681, +977-1-4228538 & Viber helpline service number +977-9802002095 immediately for your support or to know the reasons of your declined transaction that is open from 7:30 AM to 10:30 PM throughout the year.
How do I protect my credit card against fraud or theft?
These tips are important and universal: Sign your card as soon as you receive it! When you use your card at an ATM, enter your PIN in such a way that no one can memorize your PIN. Don't leave your receipt behind at the ATM. Your PIN and account number from a discarded receipt could make you vulnerable to credit card fraud. Also, don't throw out your credit card statement, receipts without first shredding them. Never give your credit card number over the telephone unless you initiated the call. Even when you place the call to a legitimate merchant, never give out your card number over a cordless phone. One common scam is when someone calls you "back" right after you place an order, claims to be from the merchant and tells you that there was a problem with your card number, so would you mind giving it to them again? The safest thing to do is to ask them to read out the number they have, and then change any incorrect numbers. Make certain you get your card back after you make a purchase (one good habit to observe is to leave your wallet open in your hand until you have the card back). Also, make sure that you personally rip up any voided or cancelled charge slips. Always keep a list of your credit cards, credit card numbers and support service numbers handy, in case your card is stolen or lost. Check your monthly statements to make certain all transactions are your own, and notify the card issuer of any unauthorized transactions immediately.
How do I update my Address/Mobile number/Email address in my credit card account?
You can email us at firstname.lastname@example.org to update your Address/Mobile number/Email address. In case you change your employer also update us your latest income document & other relevant documents required for our record.
I want to know why interest charges are levied?
Interest will be charged if the Total Amount Due is not paid within the payment due date. Interest will be charged on the Total Amount Due and on all new transactions (from the transaction date) till such time as the previous outstanding amounts are paid in full. Also, interest will be levied on all cash advances from the date of the transaction until the date of payment.
What is a temporary credit limit enhancement?
There will be times when you feel the need for an increase in your credit limit to enable you to make increased purchases on your card. To avail of temporary/permanent credit limit enhancement, all you need to do is visit our Cards & e-Banking Division or send your request for temporary/permanent credit limit enhancement through your registered email address.
What is the revolving credit facility?
When you receive your bill, you have the flexibility of selecting any of the following payment options: Pay the total amount due. Pay only the minimum amount due. Pay any amount ranging from the minimum amount due to the total amount due. Should you opt for either of the last two options, then the unpaid amount due is carried forward to the next billing period. This is referred to as the revolving credit facility
When do I start paying interest on new purchases if I am already revolving credit?
If you are revolving credit, fresh purchases attract interest from their respective dates of purchase.
Are there any interest charges?
If you make a payment for the Total Amount Due before the Payment Due Date, no interest charges are applicable. Thus you can enjoy interest free credit from the date of purchase to the date on which the payment is due. Interest free period could range from 15 to 45 days. Interest will be charged if you do not pay back the Total Amount Due of the previous month statement by the payment due date. Interest will be charged on the Total Amount Due and on all new transactions till such time as the previous outstanding amounts are paid in full. Also, interest will be levied on all cash advances from the date of the transaction until the date of settlement.
When will the interest charge stop?
If all outstanding charges are paid at any time, the interest charges will cease to apply immediately.
How are interest rates calculated on my Credit Card?
Interest charges are applicable only if the cardholder chooses the part payment facility (revolver facility). It is governed by a rate of interest. The interest accrual is on the daily outstanding balance. The monthly application of interest happens on the statement date. As the customer has made a part payment, interest is charged on transactions of the previous month from the respective transaction date up to the statement date; then on the TAD (total amount due) from the statement date up to the part payment date; and then on the balance amount (after deducting part payment made from TAD) from the part payment date up to the next statement date. Finally, if there are any fresh purchases interest is charged on them from the respective transaction date up to the statement date. If the customer makes a part payment he does not enjoy interest free days on fresh purchases.
How do I pay my credit-card bill?
Cash payments are accepted at Nabil Bank branches during banking hours. Nabil Bank account holders can avail of the convenience of the auto-debit facility. Nabil Bank account holders can also avail of the convenience of scheduling payments through our Internet Banking facility.
What is the auto-debit facility?
Auto-debit allows Nabil Bank account holders to give standing instructions to pay their credit card bills directly through their bank account.
What happens if my cheque gets delayed in the post beyond the payment due date?
If your payment is not received by the Payment Due Date, a late payment fee is applicable and the outstanding amount attracts interest for the number of days by which the payment has been delayed.
What happens in the case of a disputed card transaction?
In the case of a disputed card transaction, please visit at Cards & e-Banking Division and you have to fill Card Dispute Form available at our Cards & e-Banking Division customer service desk. We will get back to you at the earliest with the status of your transaction.
Does Nabil Bank Chip Card contain a magnetic strip?
Yes, it does. This is because it will take time for all stores and restaurants to be set up with chip-enabled terminals. So to ensure your Nabil Bank Chip Card continues to be accepted everywhere, it contains a magnetic strip in addition to the chip.
Can Nabil Bank Chip card be used as a normal Swipe card?
Your Nabil Bank Chip card contains the regular magnetic strip in addition to the embedded micro-chip so you can use as a normal swipe card.
How do I use a Chip Card?
A merchant has to insert the card in the POS terminal.
Step1: Insert the card in a POS terminal
Step2: Enter the amount
Step3: Do not remove the card till the charge slip is printed
Step4: Take the customer's signature on the charge slip
Can the Chip card (NabilSmart MasterCard International) be used to withdraw cash?
Yes, the chip card can be used at any of the ATMs to withdraw cash, except in India.
Can a chip card be used for online transactions?
Yes, the chip card can be used for online transactions, First of all you need to visit Nabil Bank website www.nabilbank.com and select Nabil eSecure Service which will re-direct you to Nabil eSecure Service registration page. Please provide the information requested on the registration page which will generate and send OTP to your registered mobile number and/or email. Enter this OTP on the registration page and complete the process.
Can Chip Credit card be used anywhere?
Yes, your Chip Credit card can be used anywhere wherever MasterCard logo are accepted. At a chip enabled terminal, you can insert your Chip card into a POS Terminal. If you are using your Chip card at a location that does not have a chip enabled terminal, your card will be swiped and the transaction will be completed with your signature as in case of a regular card transaction.
Which outlets have a chip terminal?
Most of the merchants have chip enabled terminals. In case the merchants don’t have chip enabled terminal, the card can be swiped and transacted.
What are the benefits of a Chip Card?
A Chip Card is a card with an embedded microchip. The Chip is encrypted and provides enhanced security and protection to help guard against fraudulent transactions. When you use your Chip Card at stores or restaurants that have chip enabled terminals and at ATMs, the system validates the Chip ensuring security of your transaction.